The Evolution of Hosted Phone Technology

Hosted phone technology continues to evolve, greatly impacting how businesses communicate.

Statistics show hosted phone system adoption rates increasing exponentially each year. This is likely due to the constant improvement in the technology and the ever-developing selection of features available. Services provided by a hosted phone system also reduce capital expenditures and various operating expenses.

Industry experts predict that hosted phone technology is the way of the future while traditional premises-based systems are being phased out.

Here are 5 features of hosted phone technology to anticipate:

1. Better Networks
   In the near future the deployment of  5G networks will greatly increase download speeds and computing power. This increases the quality of hosted phone services. Dropped calls and echoes become a thing of the past. We can expect high-quality calls and better video streaming. The quality and speed of the network allow users to work efficiently and remotely with ease.
2. Smart Office Integration
   Hosted phone technology integrates with CRM (Customer Relationship Management), ERP (Enterprise Resource Planning) and other enterprise software systems. Available integrations increase constantly as hosted phone providers work with businesses to increase productivity and efficiency.
3. Increased Mobility
   Transitioning to a hosted phone service on mobile devices is easy. The ability to seamlessly switch from an office phone to a mobile device allows users to work remotely and keep in touch on the go.
4. Increased Adaptability
   Today’s business environment changes rapidly. It can be challenging for businesses to keep up. Changes in staffing are easier with hosted phone systems, enabling businesses to add lines, transfer extensions, and accommodate a shift in employee roles with ease. Adding or removing features is simple and encourages businesses to adopt the services they need when they need them.
5. Smarter Artificial Intelligence
   Artificial Intelligence (AI) is used in hosted phone technology to gather insights on all communications. This gives businesses the ability to strategically improve their communication protocols and service.
   Virtual assistants use AI to assist with phone calls. As the technology progresses, Virtual Assistants will become smarter and more intuitive. AI-powered assistants could address basic questions, freeing customer service agents to spend more time resolving more complex issues.

It’s Time To Make The Switch

Hosted phone technology is the communications system of the future – and the present. It’s time to make the switch.

Contact a Skyway West phone specialist to find out how our solution can improve your communications system and reduce business expenses.