Make Your Life Easier with Call Transcription & Sentiment Analysis

Understanding Contact Centre Sentiment Analysis

Sentiment analysis technology in contact centers helps evaluate the emotions expressed by customers and agents through phone transcripts or online chats.

Say Goodbye to Scrambling for Meeting Notes

Are you tired of rushing to take meeting notes? With Skyway West’s unified communications platform, you can stay fully engaged during calls, video meetings, and voicemails. Our advanced transcription software handles all the note-taking for you—quickly and accurately.

What is Call Transcription Software?

Call transcription, also known as speech-to-text transcription, automatically converts the audio from your voice or video calls into written text after the call ends. This technology eliminates the need to replay voicemails or sift through lengthy recordings. Integrated seamlessly into cloud phone systems, call transcription is an essential part of your communication platform.

How Does Skyway West’s Transcription Work?

Skyway West integrates call transcription directly into its cloud phone systems, so you don’t need to juggle multiple tools. Your calls and meetings are transcribed effortlessly, enhancing customer service and operational efficiency.

More Than Just Transcription

• Call Transcription: Our platform automatically records and transcribes calls, segmenting each transcription by speaker for clear, organized conversations.
• Voicemail Transcription: Voicemail transcription converts your voicemail messages into text, allowing you to scan through messages quickly. This is a huge time-saver, especially in fast-paced environments.
• Sentiment Analysis: Beyond transcription, our sentiment analysis feature evaluates the tone and sentiment of conversations based on word choice. This gives you valuable insights into customer satisfaction and potential areas for improvement.
• Recording Capabilities: You can easily record calls for training or compliance purposes. Whether you choose manual or automatic recording, these recordings are securely organized within the platform, ensuring regulatory compliance and operational transparency.

Experience the Difference Today

Skyway’s transcription capabilities allow your team to focus on meaningful engagement during calls and meetings. With automated summaries and advanced support features, our platform enhances productivity and decision-making processes. Discover the best in unified communications — or email and schedule a demo today to see how Skyway West’s transcription solutions can transform your business operations!