Business can deliver better customer support with Truck Roll, a software application we call a Kandy Wrapper. Integrated with Skyway’s Sweet UC Hosted PBX service, Kandy Truck Roll provides a mobile based customer and field support experience that allows users to show instead of tell and accelerates issue resolution. Truck Roll also enables your customer service department ...
Kandy Wrappers are pre-packaged, fully functional software applications. You can integrate your business with Kandy Wrappers, by inserting them into your website. Kandy Wrappers can also work on their own, integrated with Skyway’s Sweet UC Hosted PBX service. Kandy is a part of Ribbon Communications and is a “Communications Platform as a Service“. Developers can ...
Use Your Website to Interact and Engage with Your Customers Digital interactions already make-up 35% of all contact center traffic and in two years that number is predicted to rise beyond 50%. Two thirds of all contact center calls are already preceded by a website visit, so why not integrate your website and phone system? ...
Sweet UC powered by Kandy is not only a Hosted PBX service, but is much more. It includes Unified Communication features like Video and Instant Messaging, so users can communicate at their desk and on the go. Through a partnership with Ribbon Communications, Skyway West is delivering their Kandy suite of services and branding it in ...
This Post republished with permission from our Partner, Ribbon Communications Original Post published by Ribbon, Thursday, December 6, 2018 by David Walsh, Founder, Kandy The real time communications (RTC) industry continues to evolve at warp speed and 2018 was no exception. As Communications Service Providers and enterprises continually try to maintain their dominance in an ...
Skype for Business PSTN Calling: Integrate with Kandy UC instead of an Expensive Office 365 Upgrade BC and Alberta business that take advantage of Office 365 have access to a great collaboration tool, Skype for Business. Users can call, chat and video conference other Skype users, both within their own organization and with other companies ...
Skyway West Partners with Console Connect to offer customers Private Cloud connectivity Get the benefits of running critical business and storage apps in a Private Cloud with Skyway West. BC and Alberta business can bypass the Internet and connect seamlessly to your preferred cloud platform over a private fiber optic Ethernet line, via Console ...
Virtual Private Cloud: the Best Way to Extend Your Network? For those looking to run some (or all) of your applications in the cloud, a new technology called Virtual Private Cloud (VPC) offers the benefits of a Private Cloud (security and compliance) along with the better economics (shared infrastructure) of the Public Cloud. For further insight, ...
Software Defined Network Service enables organizations to bypass the public Internet. Internet network hijacking, Internet congestion and Distributed Denial of Service (DDoS) attacks are major concerns for today’s connected business environment. I.T. Administrators can set up a Virtual Private Network (VPN) over the Public Internet, but a far better solution is to to bypass ...
You’re probably already using cloud software to run your business – whether it’s a cloud-based CRM like Salesforce, cloud-based storage and document management, even cloud-based accounting and other operations. The cloud has matured in the computing world and is now the rule rather than the exception. And now, smart businesses are expanding their cloud thinking ...
