Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications. The Teams app includes business messaging, video meetings and file sharing. Skyway West will also deliver dial-tone for Microsoft Teams, so users can take advantage of Teams as their corporate PBX. Skyway West has partnered with Ribbon Communications ...
Business can deliver better customer support with Truck Roll, a software application we call a Kandy Wrapper. Integrated with Skyway’s Sweet UC Hosted PBX service, Kandy Truck Roll provides a mobile based customer and field support experience that allows users to show instead of tell and accelerates issue resolution. Truck Roll also enables your customer service department ...
Kandy Wrappers are pre-packaged, fully functional software applications. You can integrate your business with Kandy Wrappers, by inserting them into your website. Kandy Wrappers can also work on their own, integrated with Skyway’s Sweet UC Hosted PBX service. Kandy is a part of Ribbon Communications and is a “Communications Platform as a Service“. Developers can ...
Use Your Website to Interact and Engage with Your Customers Digital interactions already make-up 35% of all contact center traffic and in two years that number is predicted to rise beyond 50%. Two thirds of all contact center calls are already preceded by a website visit, so why not integrate your website and phone system? ...
Sweet UC powered by Kandy is not only a Hosted PBX service, but is much more. It includes Unified Communication features like Video and Instant Messaging, so users can communicate at their desk and on the go. Through a partnership with Ribbon Communications, Skyway West is delivering their Kandy suite of services and branding it in ...
This Post republished with permission from our Partner, Ribbon Communications Original Post published by Ribbon, Thursday, December 6, 2018 by David Walsh, Founder, Kandy The real time communications (RTC) industry continues to evolve at warp speed and 2018 was no exception. As Communications Service Providers and enterprises continually try to maintain their dominance in an ...
Skype for Business PSTN Calling: Integrate with Kandy UC instead of an Expensive Office 365 Upgrade BC and Alberta business that take advantage of Office 365 have access to a great collaboration tool, Skype for Business. Users can call, chat and video conference other Skype users, both within their own organization and with other companies ...
You’re probably already using cloud software to run your business – whether it’s a cloud-based CRM like Salesforce, cloud-based storage and document management, even cloud-based accounting and other operations. The cloud has matured in the computing world and is now the rule rather than the exception. And now, smart businesses are expanding their cloud thinking ...
Skyway’s Kandy UC offers features that we believe other UC solutions simply can’t match. Recently we wrote about TMCNet’s 2016 WebRTC Product of The Year Award Winner, Visual Attendant, a menu-based, click-to-connect service that integrates into a company’s website without toll-free number fees. Today we’d like to tell you about Smart Office, a collaboration application ...
Skyway’s Kandy UC has some great features that are causing major disruption in the technology world. Visual Attendant is one of these Now available for enterprises and service providers, it leverages the latest WebRTC technology to boost customer interaction, employee productivity and significantly reduce expenses. VISUAL ATTENDANT Kandy Visual Attendant has been named 2016 WebRTC ...
