Multichannel communication is simply communicating via multiple channels such as phone, text, email, mobile applications, and more. Effective communication is a vital component of successful business. From that initial contact to ongoing customer engagement, the form of communication you choose can make or break your success in business. A multichannel communication strategy can boost your business ...
Competition fuels innovation. In order to maintain sales and present your business in the best light to your potential clients, your business must always be evolving. You could achieve this by overhauling your entire communication system every few years, but this will cost large amounts of money and lots of precious time, leaving your customers ...
Centralization versus decentralization is an old debate in the business IT world, but running a business is hard enough without having your technology scattered across multiple vendors. Different providers for Internet access and your phone system adds a layer of complexity that makes troubleshooting and management much more difficult than it should be. Contracting with one ...
Starting a business comes with a lot of responsibilities; from managing staff, to ensuring that your customers are satisfied with your services- it can become overwhelming. In a competitive world, you’re going to need every bit of help you can get. Hiring employees is time consuming, expensive and can prove to be inefficient. What if ...
Compare the pros and cons, costs and benefits of cloud/hosted and on-premise phone systems to determine the right solution for your business. What is a Cloud/Hosted Phone System? Cloud/hosted phone systems are also known as VoIP, hosted PBX, or cloud-based phone systems. It’s an internet-based system. This means that the service provider is responsible for ...
Recent catastrophic hurricanes in Florida and on Canada’s east coast have been a wake-up call to all of us that disasters happen. The ramifications of unexpected weather events or fire, flooding, earthquakes and power outages can be tragic and far-reaching. In this midst of this kind of emergency, keeping your business running might seem an ...
More than just a phone system, a cloud-based phone solution helps businesses manage voice information across the internet. The innovative technology solves many problems that commonly get in the way of productive communication. Here are 8 great benefits that could help grow your business to the next level.
Auto-Attendant is a powerful feature, but do you want to squeeze out its greatest potential value? With a bit of creativity, this tool can become even more beneficial for your business.
Telus is telling business customers that by early 2023 they plan to have replaced their copper network with fibre. There’s a number of reasons for this, including higher maintenance costs for copper, less reliability and more line interference. As a result, POTS (Plain Old Telephone Service) — which has been with us since the late ...
SIP trunks offer a direct connection between a provider’s network and a customer’s devices, for significant cost savings and business process improvements.
