Skyway West’s direct routing enhances Microsoft Teams by bringing voice calls directly into your workflow. No extra hardware, no extra software—just seamless integration, global connectivity, and big savings.
Understanding Contact Centre Sentiment Analysis Sentiment analysis technology in contact centers helps evaluate the emotions expressed by customers and agents through phone transcripts or online chats. Say Goodbye to Scrambling for Meeting Notes Are you tired of rushing to take meeting notes? With Skyway West’s unified communications platform, you can stay fully engaged during calls, ...
In civil engineering, communication is not just a necessity; it’s the cornerstone of success. Projects often span large geographical areas, involve various teams, and require seamless collaboration between project managers, field supervisors, site workers, design engineers, and stakeholders. Effective communication is the key to ensuring projects are delivered on time, on budget, and with the ...
In today’s fast-paced business world, a reliable internet connection has become the backbone of success for many Canadian business owners. However, one of the most common frustrations they face is dealing with slow or glitchy internet connections, which often leads to work delays and decreased productivity. In this blog post, we will explore this frustration ...
Multichannel communication is simply communicating via multiple channels such as phone, text, email, mobile applications, and more. Effective communication is a vital component of successful business. From that initial contact to ongoing customer engagement, the form of communication you choose can make or break your success in business. A multichannel communication strategy can boost your business ...
Hosted phone technology continues to evolve, greatly impacting how businesses communicate. Statistics show hosted phone system adoption rates increasing exponentially each year. This is likely due to the constant improvement in the technology and the ever-developing selection of features available. Services provided by a hosted phone system also reduce capital expenditures and various operating expenses. ...
More than just a phone system, a cloud-based phone solution helps businesses manage voice information across the internet. The innovative technology solves many problems that commonly get in the way of productive communication. Here are 8 great benefits that could help grow your business to the next level.
With Voice over IP rapidly taking over the telephone market, BC and Alberta businesses are looking for the same kind of management of their Voice and Video network as is available for data networks. Enter Skyway’s Modern Edge: a fully managed SD-WAN cloud service which allows you to maximize the advantages of our modern SIP Trunks, Hosted ...
What are the the advantages of SD-WAN (Software-Defined Wide Area Networking) over other networking solutions? The standard WAN technology for businesses with multiple locations has been MPLS or Multiprotocol Label Switching. While MPLS is reliable, fast, and widely accessible, it can also get very expensive as your business, or its serving locations, expands. This is one ...
SIP trunks offer a direct connection between a provider’s network and a customer’s devices, for significant cost savings and business process improvements.
