Business can deliver better customer support with Truck Roll, a software application we call a Kandy Wrapper. Integrated with Skyway’s Sweet UC Hosted PBX service, Kandy Truck Roll provides a mobile based customer and field support experience that allows users to show instead of tell and accelerates issue resolution. Truck Roll also enables your customer service department ...
Kandy Wrappers are pre-packaged, fully functional software applications. You can integrate your business with Kandy Wrappers, by inserting them into your website. Kandy Wrappers can also work on their own, integrated with Skyway’s Sweet UC Hosted PBX service. Kandy is a part of Ribbon Communications and is a “Communications Platform as a Service“. Developers can ...
Use Your Website to Interact and Engage with Your Customers Digital interactions already make-up 35% of all contact center traffic and in two years that number is predicted to rise beyond 50%. Two thirds of all contact center calls are already preceded by a website visit, so why not integrate your website and phone system? ...
Sweet UC powered by Kandy is not only a Hosted PBX service, but is much more. It includes Unified Communication features like Video and Instant Messaging, so users can communicate at their desk and on the go. Through a partnership with Ribbon Communications, Skyway West is delivering their Kandy suite of services and branding it in ...
This Post republished with permission from our Partner, Ribbon Communications Original Post published by Ribbon, Thursday, December 6, 2018 by David Walsh, Founder, Kandy The real time communications (RTC) industry continues to evolve at warp speed and 2018 was no exception. As Communications Service Providers and enterprises continually try to maintain their dominance in an ...
Part 5: The IBM “Immune System” Approach: a Security Chastity Belt? It has been awhile — I apologize! I have been busy attaining accreditation from the world’s largest security vendor, IBM! At IBM they speak about an “immune system” approach as opposed to “layers” and it’s a remarkable difference. According to them, many companies have ...
Part 4: Define, Assess and Prioritize Your Security Architecture “And a step backward, after making a wrong turn, is a step in the right direction.” ― Kurt Vonnegut, Player Piano Before we commence our discussion on security architecture as part of our security evolution, I’d like to share a recent relevant experience. While scoping ...
Skyway West’s DNS Firewall is delivered as a cloud service located in Canadian Internet Exchange points and powered by CIRA (Canadian Internet Registration Authority). At the heart of Skyway’s DNS Firewall is a policy-enabled DNS server, which analyzes every outgoing query and response, comparing them to a block list to enforce security. This block list ...
April 26, 2018 Ongoing work to update customer premise routers continues. Rolling updates will be seen for some services. Expected outage will be brief and occur after 10 or 11 pm for most customers. We also performed some minor adjustments of our fiber core routing overnight. April 25, 2018 Updates to core services have been ...
Part 3: What to Expect in a Security Assessment Hi again fellow cyber-security concerned business people! In my last security post (Five Areas for Complete Coverage), I promised to begin our cyber security journey with a “security assessment”. First, make sure you go into that security assessment in the right frame of mind. Focus on ...
